Privacy Policy

Ask Ripcord · Last updated November 9, 2026

This policy covers the Ask Ripcord app (“the app”) operated by Ripcord.io, LLC (“Ripcord”, “we”), used through AI assistants such as ChatGPT and Claude.

What we collect

• Your questions and what you are looking for, as the AI assistant passes them to the app's tools.
• Contact details, only when you choose: your name, email and phone number and a preferred day and part of the day when you book a meeting; your email (and name, if given) when you ask for a Sales Room.
• Usage records: which tools were used, timestamps, and which AI platform you came through.

What we do not collect

The app never asks for, and you should not provide, health or medical-condition information, Social Security or other government ID numbers, payment card, bank or account numbers, biometric data, or other sensitive personal information. If such numbers are sent to the app anyway, card and Social Security numbers are removed before anything is passed on, and we do not knowingly keep or use the rest.

We do not request or receive your conversation history. The AI assistant decides what to send to the app's tools; we only receive those tool inputs.

How we use it

• To answer your questions and show the plans that fit.
• To schedule the meeting you ask for and to follow up about it. Ripcord, our scheduling provider, emails a confirmation and may send text messages about that meeting (confirmation, reminders, changes). We do not send marketing texts, and you can reply STOP to any text to opt out.
• To measure how the app is used and to prevent abuse (per-contact booking limits).

Who we share it with

• Ripcord (Ripcord.io, LLC) — our scheduling and sales-room provider. It receives your name, email, phone and preferred time to book the meeting and hold your Sales Room, and hosts this app.
• Amazon Web Services — hosting and logs.

We do not sell your personal information.

How long we keep it

• Booking limits (your email with the time of a request): up to 24 hours, in memory.
• Server logs and usage records: up to 1 year.
• Your meeting and Sales Room in Ripcord's own account: as long as needed to serve you, or until you ask us to delete them.

Your choices

You can ask questions without giving any contact details. To access, correct or delete your information, or to stop follow-up, email support@ripcord.io.

Security

Data is encrypted in transit and handled with access controls.

Children

The app is for adults and is not directed to children under 18.

Contact

Ripcord.io, LLC, 2224 Virginia Beach Blvd, Suite 203, Virginia Beach, VA 23454 · support@ripcord.io